Privacy Policy
Yes Counselling & Psychotherapy Privacy Statement
Any personal data which you provide at Yes Counselling & Psychotherapy will be treated with the highest standards of security and confidentiality, in accordance both with Irish and European Data Protection legislation and with code of ethics and practice for psychotherapists (BACP & NAPCP). It is necessary for me to collect and process your personal data and data related to your wellbeing and mental health in order for me to provide you with counselling. This notice sets out details of the information that I collect, how I process it and who I share it with. It also explains your rights under GDPR in relation to the processing of your data.
Who I am
Throughout this Notice, “I” refers to Daisy Horan at Yes Counselling & Psychotherapy. For more information about me, please refer to my website: www.yescounselling.ie
How I Collect Your Personal Data
When you make contact with the service,to set up an appointment I collect relevant information from you.
The personal data I collect includes your name, date of birth, gender, marital status, address, mobile / telephone number, G.P. name, emergency contact name and phone number. I may receive data about you from persons who refer you to the service.
I collect data from you in the course of providing you counselling. All information received about you will be used by us only in accordance with the purposes outlined in this notice.
The Purpose and Legal Basis for Collecting Your Data
Any personal data you provide in the course of availing of the services provided by Yes Counselling & Psychotherapy will be processed fairly and lawfully.
In keeping with professional codes of ethics and practice the processing of personal data by Yes Counselling & Psychotherapy is necessary in the course of its legitimate activities.
Counselling records are maintained for the purposes of aiding in the monitoring of a client’s progress. Records are especially important when there are significant periods of time between counselling contracts or when the client seeks services from another professional or service. Appropriate records can also help to protect both Client and Therapists. Precise record keeping can help provide clarity in the event of legal or ethical proceedings. (BACP & NAPCP)
For the purposes stated above confidential electronic notes of counselling sessions and consultations with students will be recorded.
I store your information securely and retain counselling records for a period of seven years following termination of counselling in keeping with professional codes of practice.
I will only ask for and keep information that is necessary and make every effort to keep it as accurate and up-to-date as possible. We will explain the need for any information we ask for if you are not sure why it is needed.
Details of Third Parties With Whom Your Personal Data May be Shared
The information you provide to Yes Counselling & Psychotherapy is confidential, there are circumstances in which it may be necessary to share aspects of your data with third parties for the purposes outlined below.
Disclosure of Information to Other Health Care Professionals:
In the context of referral to other health care professionals, it may be necessary to furnish them with relevant parts of information in order for them to provide you with the treatment and services you need. This information will only be given with your explicit consent, except when there is a serious concern for your safety.
I may wish to liaise with other professionals involved in your care to ensure that an optimal care plan in in place for you. This will only be done with your consent.
Disclosures to Other Third Parties:
Clients sometimes request that confirmation of their attendance at Yes Counselling & Psychotherapy, this will only be done with your consent.
In the case of requests made by solicitors or other third parties to have your records released, I will only release information with your signed consent.
Disclosures Required or Permitted Under Law
The information that you provide to Yes Counselling & Psychotherapy is confidential to the service. In keeping with code of ethics for psychotherapists, the information shared within the context of a counselling relationship is treated in a strictly confidential manner and will not be divulged to others without your consent, except in the following exceptional circumstances:
If there is a serious concern that there may be a threat to your safety or life or that of another.
In the context of criminal behaviour and disclosures required by legal process.
Counsellors are legally obliged under the Children First Act 2015 to report child protection concerns and retrospective disclosures of abuse to Tusla Child & Family Agency, on An Garda Síochána. If you have concerns in relation to mandatory reporting your counsellor will provide you with information and support in relation to them.
If it becomes necessary to breach confidentiality, every effort will be made to discuss this with you before that step is taken. Information to third parties is provided on a need to know basis and is done so with great sensitivity.
Supervision, Professional Development and Quality Assurance
I attend professional supervision and engage in reflective practice at which I discuss client presentations as part of my continuing professional development. In these situations, any identifying information pertaining to the client concerned is not revealed.
How Long I Keep Your Data
In keeping with the data protection principles, I will only store your data for as long as is necessary. For the purposes described here, I will store your data for a period of seven years following the termination of counselling.
Accessing Your Counselling Notes
You have the right to access to all the personal information held about you by Yes Counselling & Psychotherapy.
If you wish to see your counselling notes please discuss this with me, and I will review the information on your records with you.
If you wish to receive a copy of your records having viewed them, you can make a formal written Request to Yes Counselling & Psychotherapy and they will be provided to you within thirty days or sooner free of charge.
Your Rights
You have various rights under data protection law, subject to certain exemptions, in connection with our processing of your personal data, including the right:
To find out if we use your personal data, access your personal data and receive copies of your personal data;
To have inaccurate/incomplete information corrected and updated;
In certain circumstances, to have your details deleted from systems that we use to process your personal data or have the use of your personal data restricted in certain ways;
To object to certain processing of your data by Yes Counselling & Psychotherapy;
To exercise your right to data portability where applicable (i.e. obtain a copy of your personal data in a commonly used electronic form;
Where I have relied upon consent as a lawful basis for processing, to withdraw your consent to the processing at any time;
To not be subject to a solely automated decision;
If you wish to avail these rights, please write to Daisy Horan, Yes Counselling & Psychotherapy, 5 Archerswood, Clonee. Dublin 15
(or email: info@yescounselling.ie).
If you have any queries in relation to your personal data held by Yes Counselling & Psychotherapy please contact Daisy Horan or info@yescounselling.ie or phone +353834258862.
If you have any complaints in connection with the processing of your personal data, you can contact Daisy Horan or info@yescounselling.ie or phone +353834258862.
You also have the right to lodge complaint with the Data Protection Commission if you are unhappy with your personal data. Details of how to lodge a complaint can be found on the Data Protection Commission’s website (www.dataprotection.ie), or by telephoning 1890252231.
In submitting your details, you understand and agree that your personal details will be used by Yes Counselling & Psychotherapy for the purposes outlined above.